I grew up taking things apart and not always putting them back together correctly. That impulse hasn't really gone away — only the things have changed: first toys, then code, now supply chains and ML systems at planetary scale.
At Amazon I led the global product charter for country-level network planning, which is a fancy way of saying I helped figure out where things should go, when, and why. The numbers got large. $700M in free cash flow saved in 2024, an 80% drop in workflow errors, a 30%+ jump in delivery satisfaction across UAE, KSA, SA, and AU. None of it happened because I'm clever. All of it happened because I listened — to operators, to data, to the unglamorous parts of the business that nobody puts on slides.
